At Kenwood Microwave®, we are strongly committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share and protect your personal data.
Who We Are
This website kenwoodmicrowave.co.uk is owned and operated by Kenwood Microwave Ltd, a company registered in England and Wales under company number 01234567 whose registered office is at Kenwood House, Kenwood Business Park, Havant, PO9 1QY.
References to “we”, “us” and “our” in this Privacy Policy refer to Kenwood Microwave Ltd.
What Information We Collect
We collect personal data you choose to provide to us, as well as information automatically collected when you use our website or engage with us.
Information you provide directly
- Contact details such as name, home or work address, email address, telephone numbers
- Account login details such as username and password
- Orders and payments information such as delivery address, card details, billing address
- Surveys and competitions information you submit to enter prize draws or feedback surveys
- Service records of ownership, warranty claims, repairs and service history
- Marketing preferences how you wish us to contact you with offers and news
Automatic collection
When you use our website or contact us by phone or email, we may automatically collect:
- Technical information about the devices you use including IP address, browser type, operating system, referral URLs and unique device identifiers
- Usage data on how you navigate our site such as pages visited, links clicked, items added to basket or wishlist
- Location data from your IP address or GPS to show local information like nearby stores
- Cookies small files stored on your device that remember your actions on our site and your preferences
Full details are in our Cookies Policy.
How We Use Your Information
We use your personal data for the following legitimate business purposes:
- To fulfil orders for products or services you request
- To manage your account including warranty, repairs, product registration
- To respond to queries and provide customer support
- To improve our products using aggregate insights not identifiable to any individual
- To customise the site to your implied interests using cookies
- To send marketing communications you consent to receive
- To prevent fraud and ensure website security
- To comply with law including product safety and financial regulations
- To manage promotions such as competitions, prize draws and sales
- To analyse site usage to improve the user experience
Who We Share Your Data With
We will never sell your personal data. We will only share it with others in the following circumstances:
- Delivery partners to fulfil home delivery or click & collect orders
- Payment providers to validate and process payments
- Warranty providers to activate and manage extended warranties
- Repair centres to provide servicing, repairs and installation
- Analytics providers to analyse aggregate website usage statistics
- Legal and regulatory authorities if required or permitted by law
- Prospective business transferees in the event Kenwood Microwave Ltd is sold or merged
- Marketing platforms to manage communications you consent to receive
Any third parties processing personal data on our behalf must agree to strict data processing terms limiting their use of your data.
Data Transfers Outside The UK
We do not transfer your personal data outside the UK unless:
- You request us to deliver products or provide services abroad
- It is to a country deemed as having adequate data protection standards
- We have implemented appropriate safeguards where required by law
How We Protect Your Information
We implement technical and organisational measures to protect your personal data including:
- Encryption of data in transit and at rest
- Regular security testing of systems and website
- Access controls and user permissions
- Policies, audits and training on data security
- Restricting access to your data on a need-to-know basis
While we strive to protect your personal data, no security controls can fully eliminate all risks. We cannot guarantee the security of information you transmit to our site. You do so at your own risk.
Your Privacy Choices
You have the following control over the use of your personal data:
Marketing communications
You can opt out of marketing emails or texts at any time:
- By following the unsubscribe link on any email
- By updating your preferences in your account
- By contacting our customer services team
Opting out does not apply to service notifications relating to orders or enquiries you have made.
Cookies
You can accept or reject non-essential cookies and set your browser to block them. See our Cookies Policy.
Right of access
You can request details of the personal data we hold on you by contacting us. We will respond within 30 days of receiving the request.
Right to rectification
You can update or correct any inaccurate or incomplete personal data by logging in to your account or contacting us.
Right to erasure
You can request we delete your personal data from our systems. We will comply unless there is a lawful reason for continuing to process or retain your data.
Right to restrict processing
You can ask us to temporarily halt using your data while we establish the reason for doing so.
Right to data portability
Where technically feasible, we will provide a copy of your data in machine-readable format for transferring to another provider.
Right to object
You can object to any use of your data not required for delivery of a service you requested.
Data Retention
We retain your personal data as long as required to fulfil operational purposes or comply with law. Key retention periods include:
- Account data – for as long as your account remains active
- Order information – for 7 years from date of purchase
- Warranty and service data – lifespan of ownership plus 7 years
- Marketing data – for 3 years from last interaction
- Website logs – for 90 days from date generated
We anonymise aggregated website data older than this. Retention times may be extended if required by law or regulations.
Changes To This Policy
We may occasionally make changes to this Privacy Policy for example to keep it up to date or comply with legal requirements. Please check this page periodically for updates. If we make significant changes, we will provide a more prominent notification.
How To Contact Us
If you have any queries about how we use your personal data that are not answered here, please contact our Data Protection Officer by:
- Email: [email protected]
- Post: Data Protection Officer, Kenwood Microwave Ltd, Kenwood House, Kenwood Business Park, Havant, PO9 1QY
- Phone: 0333 444 5555
Lodging A Complaint
If you feel we have not complied with your data protection rights, you can lodge a complaint with the applicable supervisory authority. In the UK, this is the Information Commissioner’s Office, whose contact details are available at https://ico.org.uk/concerns/.